Warranty Replacement

Last updated: 24 September 2026

If a product bought on topnextor.com is defective or not as described, we will replace it free of charge under the 24-month legal guarantee of conformity (Articles 128 ff. of the Italian Consumer Code). This page explains how the replacement process works.

1. When you can request a replacement

You can request a replacement if, within 24 months of delivery, the product:

  • is faulty or stops working under normal use;
  • does not match the description or the sample shown on the Website;
  • arrived damaged, incomplete or different from what you ordered.

Damage caused by misuse, accidents, normal wear and tear or unauthorised repairs is not covered.

2. How to request a replacement

  1. Email info@topnextor.com with the subject “Warranty Replacement – Order no. [____]”.
  2. Describe the defect and attach photos or a short video.
  3. We will review your request and reply within [5] business days with a return authorisation (RMA) number and shipping instructions.
  4. Pack the product securely, with its accessories and a copy of the order confirmation, and write the RMA number on the package.
  5. Once we receive and check the product, we will ship the replacement.

Please do not send products back without first contacting us: returns without an RMA number may be delayed.

3. Timing and costs

  • We will ship the replacement within [7] business days of receiving the defective product, subject to availability.
  • Return shipping and delivery of the replacement are free of charge for products covered by the guarantee. We will send you a prepaid return label or refund the shipping costs.
  • Where possible, for items damaged in transit, we may send the replacement before receiving the damaged item back.

4. If replacement is not possible

If the product is no longer available, or replacement is impossible or disproportionately costly, we will offer you, at your choice:

  • repair of the product;
  • an equivalent product of the same or higher value;
  • a proportionate price reduction; or
  • termination of the contract and a full refund, including original shipping costs.

Refunds are made within 14 days, using the original payment method.

5. Replacement warranty

The replacement product is covered by the legal guarantee in the same way as the original. If the defect recurs, contact us again and we will offer the remedies above.

6. If the product turns out not to be defective

If our inspection finds no defect, or finds damage not covered by the guarantee, we will tell you why and return the product to you. In that case we may ask you to cover the return shipping costs, which we will communicate in advance.